Roles and Responsibilities Document

Department Number Tasks
Learning Management 1
  1. Supervise the workflow in the e-learning department (e-learning platform, technical section, supervisors, trainers, and trainees).
  2. Prepare the work plan at the beginning of each quarter.
  3. Activate investment in e-learning training programs.
Student Services Management 1
  1. Follow up on all student-related matters (attendance, absence excuses, issuing certificates, course registration).
  2. Process requests for deferrals, withdrawal, and probation, and resolve student issues.
Application Development and Management 1
  1. Prepare the work plan at the beginning of each quarter.
  2. Supervise operational and developmental projects in the department.
Technical and IT Support 1
  1. Provide technical support in the academic environment.
  2. Monitor the daily workflow of the e-learning platform.