E-Learning Policies

Bader Technology Training Center affirms its commitment to customer satisfaction by making its platform and website services available to them at all times. Here is a list of platform and website services that have met these standards, along with the maximum service delivery timeframe. Please note that this period does not include the rectification of defects if the customer does not provide all the requested services. It also does not include the time required for processing transactions by third parties, such as other government agencies, when the nature of the transactions requires it. Customers must also adhere to the terms and conditions of each service as outlined in the Center's e-Services Guide.

Help and Support:

The platform includes a section for help and support for beneficiaries. This section provides all the assistance needed by visitors to the Bader Technology Training Platform, ensuring it is suitable for the largest possible number of visitors. Therefore, read the content and information materials. They are available in various formats, with detailed information and links to specific forms of assistance, such as FAQs, multiple inquiry sections, ease of use, mobile versions, and more.

Privacy Policy and Confidentiality of Information:

Bader Technology Training Center pledges to maintain the confidentiality of the information it has received, viewed, or will receive from its beneficiaries. This information will only be used by government agencies authorized to process the beneficiary's transaction upon request.

Use and Privacy Policy

• Disclosure of Information:

We will maintain the privacy and confidentiality of all personal data we obtain at all times. This information will only be disclosed when required by law or when we believe in good faith that such action is necessary or desirable to comply with the law, or to defend or protect the proprietary rights of this website or its beneficiaries.

• Privacy and Confidentiality Statement:

We appreciate your concerns and interest regarding the privacy of your data online. This policy has been prepared to help you understand the nature of the data we collect from you when you visit our website and how we handle this personal data.

• Data necessary to carry out the transactions requested by you:

When we need any of your data, we will ask you to provide it voluntarily. This information will help us contact you and fulfill your requests where possible.

• Browsing:

We have not designed this website to collect your personal data from your computer while you browse this website. We will only use the data you provide knowingly and voluntarily.

• Disclosure of Information to Third Parties:

We will not disclose any information to any third party outside of this website or its affiliated sites. We will only disclose information if ordered to do so by a judicial or regulatory authority.

• When Contacting Us:

All data you provide will be treated as confidential. Online forms require you to provide data that will help us improve our website. The data you provide will be used to respond to all your inquiries, comments, or requests from this website or any of its affiliated sites.

• Authorized to access data:

Center Director

• Amendments to the Confidentiality and Privacy Policy:

We reserve the right to amend the terms and conditions of the Confidentiality and Privacy Policy if necessary and when appropriate. Amendments will be implemented here, and you will be notified on an ongoing basis about the data we have obtained, how we will use it, and to whom we will provide it.

Finally:

Your concerns and interests regarding data confidentiality and privacy are of utmost importance to us. We hope this will be achieved through this policy.

The Bader Technology Training Platform places the confidentiality of its users' and visitors' information at the top of its priorities, and the platform's management makes every effort to provide high-quality services to all beneficiaries through the Privacy and Information Confidentiality Policy.

Providing Mechanisms for Communication and Participation:

The platform management is committed to interacting with and responding to inquiries received through the Contact Us page or through available communication methods, whether via email, social media, or the contact numbers indicated in the Roles and Responsibilities Document.

By accessing the site, you agree to be bound by these terms and conditions, and all applicable laws and regulations. You also acknowledge that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you may not use or access this site. All materials contained on this site are protected by applicable copyright and trademark protection laws.

• Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and you also irrevocably submit to the jurisdiction of the courts of the Kingdom of Saudi Arabia.

• Data Privacy:

The privacy of our trainees is very important to us, and we are fully committed to preserving their privacy and data and protecting them from any unauthorized access. We do not publish or share any personal information of trainees except when legally required.

• Your Account Privacy:

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer or our application. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Services with the involvement of a parent or guardian.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Purpose of Personal Data Collection:

• Registering trainees for training courses, entering their data on the Technical and Vocational Training Corporation website, and then issuing certificates.
• Sending a message to trainees' personal numbers containing confirmation of course registration.

Security of Financial Information:

We keep all payments and financial information confidential and private.

The privacy and terms of use of the website are updated on an ongoing basis to ensure proper functioning of the website and to provide the best service to all our users.

Complaints Receiving Mechanism:

• This mechanism facilitates the submission of complaints by beneficiaries. Complaints can be submitted for reasons related to actions or decisions they believe the center's management failed to implement or took, or that they were implemented in an incorrect, unfair, or illegal manner.

• Anyone can submit a complaint, provided it falls within the scope of the Bader Technology Training Center's work.

• When submitting a complaint, the complainant must identify themselves, clearly define the subject of the complaint, state what they expect to achieve, and provide detailed information relevant to the complaint, if possible.

• The complaint must be submitted within ten days of its occurrence, and complaints submitted late will not be considered.

• Attach any documents, emails, and all relevant evidence.

• Inform the relevant individuals (the General Manager) of the complaint and determine its eligibility.

• If the complaint is accepted, a clear timeframe is set for resolving the issue, and the complainant is notified of the expected date for receiving an official response.

• If the complaint is rejected, the beneficiary is notified, along with the reasons for the rejection. If the complainant remains dissatisfied with the outcome of the complaint process, they may file a confirmation complaint immediately or submit another complaint to a higher-level authority within the center's management at the following email address: info@badertech.com.sa. A response time is 48 hours.

• All complaints are processed confidentially. (Complaint processing time is 48 hours.)

• The relevant individuals have the right to conduct investigations or review compliance to determine the management's compliance with relevant rules, regulations, and provisions, such as policies and standards.

Complaint processing varies depending on:

• The type and complexity of the complaint.

• The procedures followed.

• The initial assessment, which indicates whether there are grounds to justify the complaint.

• The facts revealed during the assessment or investigation.

The relevant individuals make the final decision, the recommendations are documented, a report is written regarding the complaint, and the complainant is notified.

Systems to verify the identity of the beneficiary:

Bader Technology Center uses an identity verification service to ensure that a real user is behind the transactions conducted on the system, and that users provide their real identity information associated with their person. This identity represents their identity in electronic transactions and is called a "digital identity."

For inquiries and guidance:

Phone number: +966114443555